![]() ![]() The onus should be with Aer Lingus as that is the originating company through which we booked the flight.” To which the reader replied: “And while I understand that, the onus should not be on the customer to liaise with the airline that Aer Lingus code share with to get our bag returned to our home address. Thank you.”Īer Lingus then replied: “We understand your frustration with this, and we will work with Alaskan to return your bag to you but as mentioned, the onus falls on the final carrier to return baggage when a report is filed with them.” Contact Alaska and get the bag delivered to us as promised in your baggage policy please. It is not for my husband or I to chase the bag. What happens to the bag after that is Aer Lingus’s responsibility, whether that involves Alaska is besides the point. The bag is in Dublin, we live in Dublin, we booked the flight with Aer Lingus and paid Aer Lingus. We have an email from Alaska specifically stating that the bag was lost by Aer Lingus and now you are telling me to contact Alaska again but apparently the bag never travelled with them. How about Aer Lingus contact Alaska seeing as we booked our flight through you? The level of service has been nothing short of appalling with no one willing to take responsibility or accountability for the missing item. It is costing us every time we contact you or Alaska. This in turn was Gwen’s response to Aer Lingus: “Well here is the problem. We’re unable to access their system to retrieve the baggage information and would suggest you get back onto them.” ‘Appalling’ As the missing baggage report was filed by Alaskan and they were the final flight which the bag was due to travel on, they manage the tracing of the baggage and liaise with other airlines the baggage travelled on to find a match and return it to guests. "However, Alaska have since located it and on Saturday it was put on an Aer Lingus flight from Seattle to Dublin (we don't know how it got to Seattle) and the bag arrived in Dublin yesterday."Īlaska told her they would “see what they could do but we haven’t heard from them since so we contacted Aer Lingus again”. But bag never arrived in San Diego and when Gwen wrote to us they still did not have it, more than three weeks later and long after they had arrived back in Dublin. His bag never arrived in San Diego and the couple followed the correct procedure with Alaska Airlines in San Diego by reporting the bag missing and continued to follow up with them every day, while in the US, for 7 days by phone. Aer Lingus code share with Alaska Airlines and so his flight was Dublin-SFO-San Diego return, with Alaska Airlines operating the SFO-SD leg." "My husband booked a flight with Aer Lingus costing over €1200 to fly from Dublin to San Diego on December 27th returning to Dublin on January 3rd. (Check-in closes 75 minutes before flight departure time for Economy Class and 60 minutes for Business Class)."My husband and I are having a slight issue with Aer Lingus at the moment and getting very little satisfaction," begins the mail from a reader called Gwen. Our recommended check-in times are 2 hours for flights within Europe and 3 hours for transatlantic flights. If your itinerary is booked on separate tickets, it is your responsibility to ensure sufficient time to collect baggage, travel to next terminal, check-in for your onward journey before it closes, clear security, and be at your departure gate at least 30 minutes before your connecting flight departure time. Note: The above are general guidelines and may be subject to change or may differ on specific routes. ![]() 120 minutes - for all flight connections between Aer Lingus and other carriers.120 minutes - for all flight connections within Europe.75 minutes - from Aer Lingus Europe to Aer Lingus USA flights.60 minutes - from Aer Lingus Europe to Aer Lingus Canada flights.60 minutes - from Aer Lingus North America to Aer Lingus Europe flights.Some suggested minimum connect times are: The connections that are displayed when booking on our website meet our criteria for minimum connect time. For a smooth connection between flights, it is important to give yourself enough time between the arrival of your first flight and the departure of your next flight. ![]()
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